Customer Services

ICC is essentially a people’s brand of cement with more than 80 per cent of sales made through an extensive dealer network that covers every state in India. Its customer base represents the masses of India - individual homebuilders in small towns, rural and semi-urban India.

Going beyond the supply of cement, we offer ICC Help services to share knowledge about the process of home building and correct procedures of product usage.

Our Regional Offices have Customer Services Cells manned by qualified Civil Engineers who interact with customers to assess their needs and problems, offer advice before and after sales including educating users and customers on correct usage of cement and concrete and good construction practices.

ICC reaches out to its customers, home builders and engineers in the following ways:

• ICC Help Centers: For personal guidance on the right construction practices.
• ICC Help Literature: Easy-to-understand construction guides.
• ICC Help Vans: Mobile helps services. Our engineers in vans assist you at your site www.icccements.com: an interactive website for all your construction related questions. Indian Concrete Journal: the country’s oldest civil engineering journal.